Customer care
Not quite right? Return your order within 14 days of receipt: online or in one of our brand stores.
Register your return online and drop off your parcel at a drop-off point near you.
Bring your items to one of our brand stores. No appointment needed.
01
Register your return via our returns portal and select the items you want to send back.
02
Pack the items together with the packing slip and remove the old shipping label.
03
Drop off your parcel at a drop-off point near you. Your return label shows where.
04
Once your return has been processed, you will receive the purchase amount within 7 working days.
Return period
14 days after receiving your order.
Conditions
Unworn, undamaged and with all original tags attached. Trying on is of course fine.
Return costs
Free for orders from the Netherlands, Belgium and Germany. For other countries, see the FAQ.
Refund
Via your original payment method. With a credit card it can take up to 4 weeks before the amount is visible.
Sale items
Sale items can be returned. For all sale items we charge €2.95 per return, on top of any applicable return costs.
Exchange
Exchanging online is not possible. Return the item and place a new order.
In store
Take the items to one of our brand stores. Our staff will be happy to help you return or exchange them.
Received a damaged item or not sure about something? Our customer care team is happy to help.
