Do I have to make an account to place an order? You don't have to make an account to place an order. But we do recommend making an account. Making an account will give you many advantages, like being able to track an order. If you fill in your personal details, you will enjoy even more benefits.
How will I receive confirmation of my order? After completing your order, and payment has been made, you will receive confirmation of your order via email. Your order number will be contained in this email. You should use this number when contacting us about your order. If you have made an account with us, you will, of course, see your order on your account page. Please note that your order confirmation is not a shipping confirmation. When your order is ready to be sent out, you will receive shipping confirmation via email, together with a track and trace code.
Can I track the status of my order? After completing your order, and payment has been made, you will receive a confirmation of your order via email. When your order is ready to be sent out you will receive shipping confirmation via email, together with a track and trace code.
I haven't received confirmation of my order? Ater completing your order, and payment has been made, you will receive a confirmation of your order via email. If you haven't received this email, it could be that the email has been delivered to your spam or advertising folder.
Can I change or cancel an order? We're sorry, but after you have placed an order, it is no longer possible to cancel or change it. If you are not happy with your order after receiving it, then you can easily return it free of charge.
Can I choose a different delivery address? When completing your order, you can choose a different delivery address in the delivery options. You can also choose to have your order sent to a pick up point near you. Would you prefer to have your order delivered in the evening? You can use the delivery service Budbee.
